Blanc-Mesnil town hall

turning reception desks into hygienic confidential intercoms

Blanc-Mesnil town hall

Our new Hygienic Intercom System is a solution for ensuring people apply public health measures such as social distancing. It naturally fits administrative offices where employees are likely to interact with people. On the other side of the desk, users expect quality service and good understanding of their needs. They expect this alongside careful discretion. If there are no means to deliver information in privacy, users and employees may have to get closer to communicate. Health measures against the Covid-19 virus are difficult to apply generally because of communication issues, and this system addresses that.

How to improve communication alongside sanitary measures, while keeping a quiet place with desks next to each other?

We have developed a directional intercom system to offer better protection for exposed employees when interacting with users. This innovation makes it possible to communicate confidential information despite measures such as sneeze shields, face masks or distance.

Blanc-Mesnil town hall consists of eight desks with sanitary counter windows. Health measures compel employees and users to wear face masks. Communicating therefore became a real struggle, as everyone had to lower their face mask and move closer while speaking. This can be stressful to everybody. The eight counter desks are all set together in an open space: installing a regular intercom system was out of the question, as the broadcasted sound would have generated multiple overlapping noises: a chaotic cacophony. Our directional intercom system instead allowed these eight counter desks to grant intelligibility, privacy and quiet.

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